The Brief

• You are 15 years old working in a supermarket called "Talking Shop". The shop sells a wide range of products including food and drink (including alcohol), tobacco, DVDs, videos, CDs, lottery tickets and scratch cards, clothing and electrical items.
• Today you are working on the customer services desk where you deal with customer queries and also deal with the sale of tobacco products and lottery purchases. There are a number of people queuing and they will be asking you some questions about some of the things that they have purchased. These will arrive as messages in your inbox every ten minutes – so work quickly – and remember – we are watching you!!!
• You can get help with your answers by clicking on the links provided. These are called things like “what happens when a product is bought as a gift”. Remember to take into account the law and your shops company policy.
• You should email your response to the customer in the purple “new message bar”. Once you have given your response move on to the next customer or answer one of the polls. Sometimes you will receive a response to your answer – but not every time.
• If you get stuck and need help from the “talkingshop” Head Office, then you can use one of your three lifelines. You use a lifeline in the same way as you send an answer – by writing a message in the purple message box. Start your message with the word “LIFELINE”. “Talkingshop” Head Office will get back to you as soon as possible with a response to your query. This may take a few minutes so don’t hang around. Get on with dealing with another customer or doing some more research using the links.